Table of Contents
What Is ChatGPT?
If you missed the whole ChatGPT buzz, or you’re not exactly sure about what it is, let’s catch you up to speed. ChatGPT is a conversational artificial Intelligence chatbot that can answer just about any question you throw at it.
You can think of it as Google Search, but on steroids. It doesn’t just throw a bunch of information sources at you as Google would. Still, it presents information in a conversational and structured form akin to what a human would do when providing answers to questions. Moreover, it can answer questions in just about any field. Science, mathematics, religion, sports, politics—you name it.
There are no hard and fast rules but here are some top tips to developing chatbots to ensure success.
1. Define Goals
It’s essential to define business value and goals at the beginning of a project. By knowing the features needed to achieve the desired result it’s possible to shape the implementation, bearing in mind any business restrictions such as time or budget.
Whether it’s a proof of concept, pilot or full production project it’s important to stay true to these goals before moving on to other phases within the project. Otherwise it’s tempting to be distracted by cool features that aren’t necessary to achieve the end goal.
2. Think Big, Start Small
Enterprises are moving beyond short-term chatbot strategies that solve specific pain points, to using conversational interfaces as an enabler to achieve goals at a strategic level within the organization.
Consider the wider strategy but start with a smaller project in order to see the results and measure the success before deciding on the next phase. Ensure the technology used for chatbot development can scale to meet future needs.
3. Take Control of the Chatbot Landscape
In large enterprises it’s not uncommon for several proof of concept (PoCs) and pilot chatbot projects to be currently underway, unseen and often un-coordinated by the CIO. For businesses this poses two main concerns — a duplication of resources and potential security risks.
In recognition of the need to bring together teams tasked with delivering the innovative solutions that will drive the business forward globally, enterprises are forming Centers of Excellence.
Skillsets are no longer spread across the organization but focused on collaborating and developing chatbot solutions to solve problems, improve productivity and make the business stronger.
4. Collaborate With All Stakeholders
The combination of CIOs taking control of the chatbot landscape, the continued business-driven initiatives from departments looking to build their own applications, and the push from developers to build conversational systems at a ‘skunk work’ level is creating an interesting and dynamic set of stakeholders.
Choose a development technology that is advanced enough for developers to rapidly build a complex proof of concept that can still be easily understood by business users, even from day one.
5. Going Live Isn’t the End
Launching a chatbot is only the beginning. It can always do better and increase customer satisfaction even further.
Make provisions to provide continual and continuous improvement to the system. It doesn’t have to be time intensive, much of the process can be automated. At the same time, it’s also essential to have KPI reporting in place and to use the traditional measuring methods already used by the organization, such as first call resolutions rates.
By enabling the chatbot to continue to learn and improve, the value of overall solution will increase.
Chatbot connectors are pre-built libraries of intelligent connectors that span a range of business and AI assets including RPA (robotic process automation) and CPaaS (Communications Platform as a Service).
Connectors harness the power of back-office technology to deliver even greater intelligence and capabilities by integrating a chatbot into business systems, communication platforms and more. Reach users on any channel, deliver more personalized answers based on behind the scenes processes, and execute tasks on customers’ behalf.
People use a variety of channels and devices in communicating with others. Not only is it important for organizations to be available on all channels relevant to its audience, but the experience needs to be seamless across those channels too.
Ease of deployment onto a variety of channels should be a key consideration when planning a chatbot, alongside the ability for persistent chat.
For example, a person might use a Facebook Messenger chatbot on their smartphone to start a conversation on the commute home and want to continue it later that evening using a smart home hub, before moving to their smart speaker or watch to conclude it.
Channels often deployed for chatbot use include: Amazon Alexa, Android chat, Cortana, Discord, Facebook Messenger, Google Assistant, iOS Chat, IVR by Twilio, IVR by Nexmo, IVR by Cisco, LINE, Microsoft Teams, MS Bot Framework, Skype, Slack, SMS by Nexmo, Telegram, Twitter, Wechat, WhatsApp, or a custom app for mobile, in car or home.
Connectors can also include enterprise backend software, Live Chat, ASR/TTS and Knowledgebase such as: Blue Prism, UiPath, Salesforce.com, SAP, Amadeus, Bold360, Cention, Live Chat Inc., LivePerson, Google ASR, Amazon, Apple, Microsoft, Nuance, and RightNow.
11 Things You Can Do With ChatGPT
Beyond the hype and buzz surrounding ChatGPT, what immediate real-world uses can you try right now? Ready to explore? Here are 11 cool day-to-day uses for chatGPT.
1. Quickly Write a Customized Resume and Cover Letter
If you’re currently job-hunting, one of the most tiring parts of the job application process is writing a personalized resume and cover letter for every job you apply for. Unfortunately, you can’t simply write one copy for every job. ChatGPT is one of the quickest ways to make a resume online. It can help relieve you of the burden of customizing each resume for each job posting in just a few seconds.
2. Create Original Jokes
What’s life without a bit of fun? Whether you’re looking for a good laugh or to create some hilarious jokes to impress your friends, ChatGPT can come in handy. Sure, AI chatbots aren’t exactly known to be great comedians, but ChatGPT shows some potential. We asked ChatGPT to tell us a joke about Apple and foldable smartphones; we’ll let you judge the results:
3. Explain Complex Topics
Sometimes, simply Googling a topic doesn’t give you a clear understanding. Think of topics like wormholes, dark matter, and all those head-spinning theories from your Master’s degree program. Or maybe it’s a weird sport you don’t understand or whose rules make no sense.
ChatGPT could be useful in explaining them in layman’s terms. We prompted ChatGPT to “Explain wormhole like I’m 5,” and here’s the result.
4. Solve Tricky Math Problems Step-by-Step
Whether you’re looking to tackle complex algebra problems or simple math problems that are too tricky to piece together, ChatGPT is particularly strong in handling math. You’ll need to present your problems clearly and concisely for the best results. We prompted ChatGPT to answer a simple but tricky math problem, and here’s the result:
5. Get Relationship Advice
ChatGPT, just like any AI system, can’t exactly understand emotions. However, it can still provide useful tips for managing relationships with friends, family, and loved ones. It can be your personal therapist or relationship expert if you give it the right prompts. We asked ChatGPT for help with dealing with a nosy partner, and here’s what it had to say:
6. Write Music In Almost Any Genre
One of ChatGPT’s greatest strengths is its “learned creativity.” Unlike some AI solutions, ChatGPT doesn’t just deal with soulless robotic concepts. It is also versed in creative endeavors, including writing music. You can write just about any song in most major music genres. We prompted ChatGPT to write a rap song on Elon Musk, and here’s part of its response:
7. Write, Debug, and Explain Code
Whether you’re an experienced programmer or a newbie, you’re bound to run into a few bugs in your code from time to time. ChatGPT can help you narrow down the problem within your code, saving you hours looking for a misplaced comma. You can also write entire blocks of functional code snippets from scratch. However, deploying ChatGPT code to a production server might not be an entirely great idea.
We prompted ChatGPT to write a simple form-handling script in PHP, and here is the result:
8. Create Content In Multiple Languages
If you’re a content creator that would love to reach a wider audience, ChatGPT could be incredibly useful for creating content in multiple languages. Sure, there’s Google Translate, but writing in one language and translating to the other means a lot of contexts and language-specific tones could be lost. ChatGPT can create content directly in several languages. Chinese? Check. Spanish? Check. French? Check. We prompted ChatGPT to write a poem in English and Chinese, and here’s the result:
9. Prepare for a Job Interview
With its wealth of knowledge across several fields, ChatGPT is one of the best AI tools to help you prepare for a job interview. You can use it to generate hypothetical scenarios in a job interview, possible questions, intelligent replies to possible questions, and many other useful interview prep tips. We created a hypothetical situation during an interview and asked ChatGPT for help. Here’s the result:
10. Write Essays on Almost Any Topic
While we strongly advise you to write your essays yourself, ChatGPT can compose amazing essays on a wide range of topics, even the most complex. We prompted ChatGPT to write an essay on Donald Trump, and here’s the result:
11. A Chat Companion
When all is said and done, ChatGPT is an AI chatbot. Despite its almost endless use cases, you’ll find ChatGPT a very accommodating companion when you need someone (or a robot) to talk to.
Trust, but Verify All ChatGPT Results
While ChatGPT is an incredibly accurate AI chatbot, it is still prone to inaccuracies. Although the rate at which it provides inaccurate information isn’t alarming, it’s important to verify the information that ChatGPT provides before using it.